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Refund Policy

At KEiKI, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return, the item must:

* Be unused and in its original condition.
* Be in its original packaging with all tags attached.
* Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:

* Skincare products
* Makeup products
* Haircare products
* Beauty tools that have been opened or used
* Sale or clearance items
* Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will review your request and provide a suitable resolution.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-10 business days. Processing times may vary depending on your payment provider.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Customers are responsible for return shipping costs unless otherwise stated.

Order Cancellation

Orders may only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

International Taxes, Duties & Customs

For international orders, customs duties, import taxes, VAT, and other applicable fees are not included in the product price or shipping charges.

These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. If such charges are imposed, customers must pay them directly to the relevant customs or delivery carrier.

KEiKI is not responsible for delays, additional charges, or refused deliveries resulting from customs clearance procedures.

Contact Us

If you have any questions about our Refund Policy, please contact us:

KEiKI
Email: Keikikorea@naver.com